SB: Helpdesk, Live Chat & FAQs
By Shark Byte, Inc
Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
View on Shopify App StoreAbout this app
Enhance customer support with HelpCenter—an all-in-one Helpdesk, Live Chat, and AI-powered FAQs. Create FAQs instantly with ChatGPT-4 and translate them seamlessly via our partner app, LangShop. Stay connected 24/7 through live chat and manage all inquiries from email, chat, and Messenger in a single inbox. With multi-channel ticketing and fast, centralized support, you can deliver reliable service that keeps customers coming back.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Features
- •Color and font
- •Chat window
- •Business hours
- •Welcome messages
- •Chat buttons
- •Tagging
- •Chat assignment
- •Chat flows
- •Agent avatar
Pricing
- • Helpdesk: 10 tickets/month
- • Limited FAQs (customizable) & templates
- • Knowledge Base: Up to 10 Articles
- • Widget with FAQs, order tracking
- • Unlimited product-specific tabs
- • Helpdesk: 50 tickets/month
- • Everything in Free, plus:
- • Unlimited FAQs (integrated with OpenAI)
- • Knowledge Base: Unlimited Articles
- • Multilingual FAQs (up to 3)
- • Helpdesk: 300 tickets/month
- • Everything in Basic, plus:
- • FAQ translations (up to 5)
- • Knowledge Base: Unlimited Articles
- • Overall & per agent performance report
- • Helpdesk: 1000 tickets/month
- • Everything in Standard, plus:
- • Unlimited FAQ translations
- • Knowledge Base: Unlimited Articles
- • Prioritized support
App Info
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Why Choose Glood
Book a demo and get free set-up and customization to start getting results delivered for your online store now.
BOOK A DEMO
0%
Increase in CTR
0%
Increase in Time Spent on Page
0x
Return on Investment
Choose the Right Plan
BASIC
$19.99 / month
All the basics for a new online store
BOOK A DEMOProduct Recommendations
Personalized Recommendations
Visual Editor
10,000 widget serves/month
PRO
$69.99 / month
Level up your Marketing & Operations
BOOK A DEMOBundle Discounts
Mobile App Personalization
Multilingual and Translation Support
Third-Party Integration
Custom Widget Templates
100,000 widget serves/month
PLUS
$299.99 / month
Increase Revenue Fast and Efficiently
BOOK A DEMOA/B Testing
Checkout Funnels & Upselling
Headless Software
Advanced Integration
Advanced Customizations
500,000 widget serves/month
ENTERPRISE
Custom Pricing
Personalized Commerce Experiences at Scale
BOOK A DEMOSegmentation
Custom Recommendations Model
Advanced Product Classification
Custom Support Manager
A/B Testing
Personalized Email Widgets
Smart Bundles & Pop-Ups
More than 1,000,000 widget serves/month
