The app provides continuous monitoring of platform health and alerts merchants when issues occur. It sends notifications through email, WhatsApp, or SMS so teams can respond promptly. Merchants can add recipients, manage alert channels, and use the Teams feature to assign groups to specific components. This helps ensure each group receives the alerts relevant to their responsibilities.

• Receive alerts when the platform experiences incidents or service disruptions.
• Send notifications to recipients through email, WhatsApp, or SMS.
• Add and manage team members who need to receive incident alerts.
• Assign specific teams to monitor selected components or services.
• View historical incidents to understand past service interruptions.