Answer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support. Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen. Plus, automatically act on Shopify data. Tag all high-value orders and customers, send personalized autoreplies, and much more.

View order info from unlimited Shopify stores in a single app.Reply directly to customer messages and even to order notifications.Personalize canned replies and autoreplies with order info (N/A in Help Scout).Issue refunds, cancel orders, update order info and more (N/A in Help Scout).Identify messages by store, contact form used, order value and other details.