eDesk
By xSellco Ltd
AI-Assisted Customer Support to Scale Support and Grow Your Brand
View on Shopify App StoreAbout this app
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes with no complex onboarding or migrations. Ava, our 24/7 virtual agent, handles pre- and post-purchase inquiries, while AI Assist helps your team generate instant, contextual responses to every query.
All customer conversations centralized in one inbox24/7 self-service for common questions and purchasesAI-assisted support to boost agent productivityAdjust Shopify orders directly within eDesk—no tab switchingAdvanced reporting to optimize performance with actionable insights
Features
- •Color and font
- •Emojis and stickers
- •Chat window
- •Business hours
- •Welcome messages
- •Chat buttons
- •Tagging
- •Chat assignment
- •Chat flows
- •Agent avatar
Pricing
- • 1 online store/ marketplace
- • Centralized support workspace
- • Social messaging
- • Live Chat
- • Rule-based automations
- • 5 online stores/ marketplaces
- • Ticket, agent & channel performance
- • Third party collaboration
- • Advanced reporting
- • 10 online stores/ marketplaces
- • Detailed Reporting Extracts
- • Custom Roles & Permissions
- • Advanced RESTful API
- • 2FA Access
App Info
Personalized Shopping Journey
Glood offers a data-driven personalized shopping experience at every touchpoint of the buyer journey.
Upsell & Cross-sell
Gain more revenue with AoV boosters such as checkout funnels, bundles and smart-pop-ups.
Why Choose Glood
Book a demo and get free set-up and customization to start getting results delivered for your online store now.
BOOK A DEMO
0%
Increase in CTR
0%
Increase in Time Spent on Page
0x
Return on Investment
Choose the Right Plan
BASIC
$19.99 / month
All the basics for a new online store
BOOK A DEMOProduct Recommendations
Personalized Recommendations
Visual Editor
10,000 widget serves/month
PRO
$69.99 / month
Level up your Marketing & Operations
BOOK A DEMOBundle Discounts
Mobile App Personalization
Multilingual and Translation Support
Third-Party Integration
Custom Widget Templates
100,000 widget serves/month
PLUS
$299.99 / month
Increase Revenue Fast and Efficiently
BOOK A DEMOA/B Testing
Checkout Funnels & Upselling
Headless Software
Advanced Integration
Advanced Customizations
500,000 widget serves/month
ENTERPRISE
Custom Pricing
Personalized Commerce Experiences at Scale
BOOK A DEMOSegmentation
Custom Recommendations Model
Advanced Product Classification
Custom Support Manager
A/B Testing
Personalized Email Widgets
Smart Bundles & Pop-Ups
More than 1,000,000 widget serves/month
