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HelpDesk for Ecommerce support

HelpDesk for Ecommerce support

By TEXT

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5 (1 reviews)

HelpDesk ticketing system to easily manage multiple communication channels and customer relations.

View on Shopify App Store

About this app

HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.

Use solid collaboration HelpDesk features to solve client cases together.Automate ticket resolution with custom HelpDesk rules and macros to save time.Use HelpDesk AI to sum up any lengthy ticket and refine texts to fit you.Customize your message layout to respond professionally and stay consistent.Track customer insights using the shopping history in the HelpDesk ticket.

Features

  • APIs
  • Conditional logic
  • Custom triggers
  • Templates
  • Auto-sync data
  • Scheduled tasks
  • Custom workflows

Pricing

Team
$34
  • Paid users with admin or agent roles
  • Unlimited free viewers
  • 5 teams
  • 5 forwarding addresses
  • 5 reply addresses
Business
$59
  • Paid users with admin or agent roles
  • Unlimited free viewers
  • 100 teams
  • 100 forwarding addresses
  • 100 reply addresses
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App Info

Launched: January 6, 2021 ·
Languages: English
Works with: LiveChat, Zapier, Salesforce
Developer: TEXT

Personalized Shopping Journey

Glood offers a data-driven personalized shopping experience at every touchpoint of the buyer journey.

Upsell & Cross-sell

Gain more revenue with AoV boosters such as checkout funnels, bundles and smart-pop-ups.

Glood App Interface

Why Choose Glood

Book a demo and get free set-up and customization to start getting results delivered for your online store now.

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Increase in CTR

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Increase in Time Spent on Page

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Return on Investment

GAP; a worldwide clothing and accessories retailer, came to us with a challenge. They wanted a custom recommendation model based on visitors' recent buying history.

Find out how Glood came up with a solution and the results it drove for the business.

Choose the Right Plan

BASIC

$19.99 / month

All the basics for a new online store

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What you get

Product Recommendations

Personalized Recommendations

Visual Editor

10,000 widget serves/month

Most Popular

PRO

$69.99 / month

Level up your Marketing & Operations

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All BASIC Benefits and:

Bundle Discounts

Mobile App Personalization

Multilingual and Translation Support

Third-Party Integration

Custom Widget Templates

100,000 widget serves/month

PLUS

$299.99 / month

Increase Revenue Fast and Efficiently

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All PRO Benefits and:

A/B Testing

Checkout Funnels & Upselling

Headless Software

Advanced Integration

Advanced Customizations

500,000 widget serves/month

ENTERPRISE

Custom Pricing

Personalized Commerce Experiences at Scale

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All Plus Benefits and:

Segmentation

Custom Recommendations Model

Advanced Product Classification

Custom Support Manager

A/B Testing

Personalized Email Widgets

Smart Bundles & Pop-Ups

More than 1,000,000 widget serves/month

Shopify storefront theme preview
Shopify storefront theme preview
Shopify storefront theme preview

Your Shoppers Are One-of-a-Kind.
Their Shopping Experience Must Be Too.

Glood.AI personalizes every touchpoint of your eCommerce store, driving higher AOV, conversions, and repeat purchases.

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