
HelpDesk for Ecommerce support
By TEXT
HelpDesk ticketing system to easily manage multiple communication channels and customer relations.
View on Shopify App StoreAbout this app
HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.
Use solid collaboration HelpDesk features to solve client cases together.Automate ticket resolution with custom HelpDesk rules and macros to save time.Use HelpDesk AI to sum up any lengthy ticket and refine texts to fit you.Customize your message layout to respond professionally and stay consistent.Track customer insights using the shopping history in the HelpDesk ticket.
Features
- •APIs
- •Conditional logic
- •Custom triggers
- •Templates
- •Auto-sync data
- •Scheduled tasks
- •Custom workflows
Pricing
- • Paid users with admin or agent roles
- • Unlimited free viewers
- • 5 teams
- • 5 forwarding addresses
- • 5 reply addresses
- • Paid users with admin or agent roles
- • Unlimited free viewers
- • 100 teams
- • 100 forwarding addresses
- • 100 reply addresses
App Info
Personalized Shopping Journey
Glood offers a data-driven personalized shopping experience at every touchpoint of the buyer journey.
Upsell & Cross-sell
Gain more revenue with AoV boosters such as checkout funnels, bundles and smart-pop-ups.

Why Choose Glood
Book a demo and get free set-up and customization to start getting results delivered for your online store now.
BOOK A DEMO

0%
Increase in CTR
0%
Increase in Time Spent on Page
0x
Return on Investment
Choose the Right Plan
BASIC
$19.99 / month
All the basics for a new online store
BOOK A DEMOProduct Recommendations
Personalized Recommendations
Visual Editor
10,000 widget serves/month
PRO
$69.99 / month
Level up your Marketing & Operations
BOOK A DEMOBundle Discounts
Mobile App Personalization
Multilingual and Translation Support
Third-Party Integration
Custom Widget Templates
100,000 widget serves/month
PLUS
$299.99 / month
Increase Revenue Fast and Efficiently
BOOK A DEMOA/B Testing
Checkout Funnels & Upselling
Headless Software
Advanced Integration
Advanced Customizations
500,000 widget serves/month
ENTERPRISE
Custom Pricing
Personalized Commerce Experiences at Scale
BOOK A DEMOSegmentation
Custom Recommendations Model
Advanced Product Classification
Custom Support Manager
A/B Testing
Personalized Email Widgets
Smart Bundles & Pop-Ups
More than 1,000,000 widget serves/month


