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Login as Customer: Support

Login as Customer: Support

By Magefan

starstarstarstarstar
4.6 (7 reviews)

Deliver 5-star customer support: log into classic and new customer accounts from the admin

View on Shopify App Store

About this app

No need to request any login data to deliver exceptional customer service in your Shopify store. Log into customer accounts without a password directly from the admin panel IN ONE CLICK. Log in to classic and new (B2B) accounts to provide faster customer support. Place orders on behalf of customers, prepare shopping carts, set up customer accounts, fix issues... NOTE: the app doesn’t require you to have Shopify Plus, it just offers different login options for different Shopify plans.

Log in to customer account without a password (if you have Multipass)Log in as customer once they ask for assistance (if you don't have Multipass)Reset customer password to login to their account (if you don’t have Multipass)Place orders on behalf of customers and track these ordersLogin to customer account from any CRM and helpdesk (with API)

Highlights

  • Use directly in Shopify admin

Features

  • Log in to customer account without a password (if you have Multipass)
  • Log in as customer once they ask for assistance (if you don't have Multipass)
  • Reset customer password to login to their account (if you don’t have Multipass)
  • Place orders on behalf of customers and track these orders
  • Login to customer account from any CRM and helpdesk (with API)

Pricing

Basic Plan
Free
  • 10 logins/month
  • Ask customers' consent for login
  • Reset customers' password to login
  • Shopify Multipass login compatibility
  • Login to B2B (new) customer accounts
Standard Plan
$19
  • Unlimited logins
  • Ask customers' consent for login
  • Reset customers' password to login
  • Recent logins log
  • NO - API, B2B, Multipass compatibility
Pro Plan
$39
  • Unlimited logins
  • Login to B2B (new) customer accounts
  • Track orders placed by admin users
  • Track accounts admin users logged into
  • Ask customers' consent for login
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App Info

Launched: March 16, 2022
Languages: English
Developer: Magefan

Personalized Shopping Journey

Glood offers a data-driven personalized shopping experience at every touchpoint of the buyer journey.

Upsell & Cross-sell

Gain more revenue with AoV boosters such as checkout funnels, bundles and smart-pop-ups.

Glood App Interface

Why Choose Glood

Book a demo and get free set-up and customization to start getting results delivered for your online store now.

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Increase in CTR

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Increase in Time Spent on Page

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Return on Investment

GAP; a worldwide clothing and accessories retailer, came to us with a challenge. They wanted a custom recommendation model based on visitors' recent buying history.

Find out how Glood came up with a solution and the results it drove for the business.

Choose the Right Plan

BASIC

$19.99 / month

All the basics for a new online store

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What you get

Product Recommendations

Personalized Recommendations

Visual Editor

10,000 widget serves/month

Most Popular

PRO

$69.99 / month

Level up your Marketing & Operations

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All BASIC Benefits and:

Bundle Discounts

Mobile App Personalization

Multilingual and Translation Support

Third-Party Integration

Custom Widget Templates

100,000 widget serves/month

PLUS

$299.99 / month

Increase Revenue Fast and Efficiently

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All PRO Benefits and:

A/B Testing

Checkout Funnels & Upselling

Headless Software

Advanced Integration

Advanced Customizations

500,000 widget serves/month

ENTERPRISE

Custom Pricing

Personalized Commerce Experiences at Scale

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All Plus Benefits and:

Segmentation

Custom Recommendations Model

Advanced Product Classification

Custom Support Manager

A/B Testing

Personalized Email Widgets

Smart Bundles & Pop-Ups

More than 1,000,000 widget serves/month

Shopify storefront theme preview
Shopify storefront theme preview
Shopify storefront theme preview

Your Shoppers Are One-of-a-Kind.
Their Shopping Experience Must Be Too.

Glood.AI personalizes every touchpoint of your eCommerce store, driving higher AOV, conversions, and repeat purchases.

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